Troubleshooting

Information about how to troubleshoot a problem with the AI chat assistant.

AI assistant does not understand my query

Solution: Try rephrasing using terminology from the prompt library
Solution: Be more specific about the technology and time range

Results do not match expectations

Solution: Review the query interpretation section to see how the AI understood your request
Solution: Add more specific filters or constraints

No results returned

Solution: Verify the time range includes the period you're interested in
Solution: Check that the specified resources exist in your environment
Solution: Broaden your query filters

Chat interface not visible

Solution: Ensure you are in the Events section of the Instana UI
Solution: Verify that the Incident AI summarization feature is enabled
Solution: Check that you're using a SaaS deployment