Intelligent Remediation: Action generation with AI

Generative AI for manual action and script generation uses the ibm/granite-3-3-8b-instruct large language model (LLM) to generate manual actions and scripts. This model uses event data as input and recommends steps to diagnose or fix issues. The LLM also converts manual steps into bash or Ansible scripts by accepting the step as input and generating the required script to execute the instructions.

To use Instana Intelligent Remediation with AI, you must meet the following prerequisites:

You must enable the following Automation RBAC permissions:

• • Access type: Owner (enables configuration of new automation actions)
  • Configuration of automation policies (if policy creation is required)

For SaaS environments, default LLM gateways for watsonx.ai are provided by Instana. No additional configuration is required to use this capability. You can configure separate gateways for your own watsonx.ai runtime if desired. For more information, see AI gateway.

For Standard Edition and Custom Edition, you must enable the required feature flag and configure LLM gateways to use this capability. For more information, see AI gateway.

To configure the feature flag for AI action generation on {{site.data.keyword.self_se}}, see Enabling optional features in Standard edition.

To configure the feature flag for AI action generation on {{site.data.keyword.self_kub}}, see Enable optional features in Custom edition .

Self-Hosted Classic Edition (Docker) does not support action generation by using AI.

For any occurrence of a built-in event, custom event, or Smart Alert, go to Recommended Actions in the Automation section. Click the link to Generate with AI.

To generate a manual action for any occurrence of a built-in event, custom event, or Smart Alert, complete the following steps:

1. In the Instana UI, go to Events > Incidents or Events > Issues.
2. Open an incident or issue.
3. In the Recommended Actions table, click Generate action.

When an incident includes a topology chart with a triggering event and probable root causes, Recommended Actions appear in the topology section. The fields that are displayed in Step 1 of 2 depend on the node clicked in the topology chart and whether AI action generation is enabled.

• If the Triggering Event node is clicked, configuration details such as Event Summary and Event Entity Type are automatically populated from the current event information.
• If a Probable Root Cause node is clicked, configuration details such as Root Cause Summary and Entity Type are automatically populated from the current root cause information.

If the Run Investigation button is clicked for a root cause, the Recommended Actions table appears based on the context of the investigation results.

When Generate action is clicked from the Recommended Actions table, configuration details such as Investigation Summary and Entity Type are automatically populated from the investigation results.

Live generation (when AI action generation feature is enabled)

1. Review the event summary. You can enrich the details of the AI prompt or keep it as it is to generate the remediation steps.
2. To generate remediation steps, click Generate.
3. Review the generated results in Step 2 of 2.

Built-in actions (pre-generated actions)

For several commonly occurring built-in events, you see tabs for both Live generation and Built-in actions in Step 1.

• The Built-in actions tab contains a list of pre-generated and curated actions related to the event.
• These pre-generated actions are ready to use and can be saved to the action catalog.
• Select an action from the list to view and edit it in Step 2 of 2.

In Step 2 of 2, you can review and edit the recommended next steps, and then save them to the action catalog.

1. Review the remediation steps displayed in the interface.
2. Optional: Click the Edit icon to modify the content.
3. Optional: Click the Save icon to save the action to the action catalog with a name, description, and tags.
4. Optional: Click Copy to copy the steps to your clipboard.

When AI action generation is enabled: Additionally, you can generate these steps as automations by using the Optional actions section.

When AI action generation is disabled: The steps can be saved only to the action catalog.

To select any manual action and generate a script, complete the following steps:

1. From the navigation menu in the Instana UI, click Automation.
2. On the Action Catalog tab, select any action with type Manual.
3. To Generate script from manual action, do one of the following:
   • Click action, and in the configuration tab, click Generate script.
   • Click the Options overflow, and then click Generate script.

The Generate Script function is also available in the Recommended Actions table under the manual actions Options, based on event occurrences.

Generating a script action with AI involves two steps:

• Generate the script
• Create script action or export to external source

To generate a script from the manual action, complete the following steps: