Office 365/Microsoft teams alert channel

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Learn more about Office 365/Microsoft teams alert channel.There will be design changes to the alerts received through workflows as they use AdaptiveCard template. Existing alert channels that uses an incoming webhook URL will follow the old design using the MessageCard template. Check out Alerting Examples section for design changes

Office 365 connectors deprecation

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Note: With the Retirement of Office 365 connectors within Microsoft Teams, the ability to create new connectors will be blocked after August 15, 2024. Existing webhooks are supported until Microsoft removes them completely. Refer to the following instructions to migrate to workflows at the earliest.

Steps for migrating to workflows

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In order to migrate from existing alert channels that uses a webhook URL, please replace your Workflow / Webhook URL field on the UI with a valid workflow URL. Follow step 1 under Creating an Office 365 or Microsoft Teams alert channel for creating new workflow URLs for your channels.

There will be design changes to the alerts received through workflows as they use AdaptiveCard template. Existing alert channels that uses an incoming webhook URL will follow the old design using the MessageCard template. Check out Alerting Examples section for design changes

Creating an Office 365 or Microsoft Teams alert channel

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To send alert notifications from Instana to Office 365 or Microsoft Teams in real time, create an Office 365 or Microsoft Teams alert channel.

Alert notifications are sent to Office 365 or Microsoft Teams by using Workflows or Incoming Webhooks See the following instructions on how to create these integrations.

Step 1: Getting Workflow or Webhook URL

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Workflows

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Follow the instructions from Microsoft to create a workflow by using the template Post to a channel when a webhook request is received.

Validate the permission settings that are necessary for the Microsoft Teams channels.

  1. Public channel: If channel moderation is enabled, make sure to select the Allow bots to submit channel messages permission in the Microsoft Teams channel settings.
  2. Private channel: By default, workflow bots do not support posting to private channels. As a workaround, modify the workflow to post as a user.

Incoming Webhooks

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Note: New incoming webhook connectors cannot be created in Microsoft Teams after 15 August 2024. To migrate from existing incoming webhooks to workflows, follow the steps under Workflows section and update the Instana alert channel webhook URL to the workflow URL.

To set up an Incoming Webhook for the Office 365 or Microsoft Teams alert channel integration, see Post external requests to Teams with Incoming Webhook.

Step 2: Creating an alert channel

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Create an Office 365 or Microsoft Teams alert channel by navigating to Settings > Global Settings > Events & Alerts > Alert Channels > Add Alert Channel in the Instana UI.

Office 365 / Microsoft Teams alert channel

Alerting examples

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After you create the alert channel, Instana sends alerts for events as an HTTP POST to the configured Office 365 or Microsoft Teams Workflow or Webhook URL (HTTP or HTTPS), which is the address that the alerts are sent to.

See the following examples: