Setting up alert channels
Quickly and efficiently react for built-in events and custom events. Define alerts to receive alert notifications to any of your alert integrations in real time.
Creating an alert channel
To set up an alert integration, create an alert channel in the Instana UI by clicking Settings > Global Settings > Events and Alerts > Alert Channels > Add Alert Channel. Then, enter the required alert configurations.
The following alert channels are currently supported:
| Technology | Details |
|---|---|
| Link | |
| Google chat | Link |
| IBM Watson AIOps | Link |
| IBM Z ChatOps (public preview) | Link |
| Microsoft Teams | Link |
| Office 365 | Link |
| Opsgenie | Link |
| PagerDuty | Link |
| Prometheus | Link |
| Salesforce (public preview) | Link |
| Slack | Link |
| ServiceNow (public preview) | Link |
| Splunk | Link |
| VictorOps | Link |
| Webex Teams | Link |
| Webhook | Link |
Alert payload key mapping to UI elements
The following table explains each key in the alert payload and how it corresponds to UI elements on the issue page:
| Alert value | Description | UI representation |
|---|---|---|
| ID | A unique identifier for the issue | Not explicitly shown |
| type | Indicates this is an issue |
Not explicitly shown, but the Issue Overview represents it |
| state | Indicates whether the issue is open or closed |
Not explicitly shown, but an active issue suggests it is open |
| start | The timestamp (in milliseconds) when the issue started | Displayed under Started |
| severity | The severity level of the issue represents specific values in Instana events: 5 for Warning and 10 for Critical | Displayed under Severity |
| text | The title of the issue | Displayed in the Issue Overview |
| suggestion | Suggested actions for resolving the issue | Displayed under Description |
| link | Provides a URL linking to the full issue details on the Instana platform | Not explicitly shown |
| entityType | The type of system affected (for example, Java virtual machine (JVM)) | Shown as the label after On |
| entityLabel | A more detailed label for the affected entity | Appears as text after On in the UI, providing a more specific identifier |
| FQDN | The fully qualified domain name (FQDN) of the affected host | Not directly visible |
| relatedEntities | Other entities that are related to the issue | Not directly visible |