Plan for procedure requirements

The established operating procedures reflect many decisions and responsibilities. Development of the procedures takes place during the majority of the application implementation stages.

The content of the procedures draws upon several other administration tasks:

The online IMS design as reflected in system definition
The variety of application operation requirements
The database administration procedures

The following table summarizes the tasks involved in developing a procedural document, relates them to subtasks, and briefly indicates the other groups of personnel involved. The tasks toward the bottom of the figure (starting with Testing) are concerned with refinement of the procedures.

Table 1. Elements for establishing operation procedures
Development task	Operations procedure subtasks	Related support group
Initial structure	Plan terminal operator information Verify IMS message use Plan for automated operator Plan organization and contacts	User liaison (System support) Development
Application requirements	Plan scheduling Plan database availability Assess operator intervention Plan output handling	User liaison and DBA DBA User liaison and DBA Operations
Network control	Plan startup terminals Coordinate operator responsibilities Plan phased connections Plan alternate connections	User liaison and DBA Operations Operations Operations
System definition	Assess restrictions for MTO	Operations
Security	Design procedures Assess operator requirements	User liaison Security control
Administration	Establish system log control Plan error recording Plan network control desk	Operations Operations Operations
Problem procedures	Plan resource recovery	DBA and Development
Monitoring procedures	Plan IMS Monitor use Plan statistics gathering	Performance support User liaison
Recovery procedures	Decide on operator control Decide on problem analysis	Development Support groups and DBA
Testing	Respond to feedback	Development
Master terminal operator training	Respond to feedback	User education
Production control	Audit activities Respond to feedback	Operations User liaison
Modifications to applications	Respond to application-program changes Make tuning changes	Development Performance support