After you have performed some analysis on the problem you
are diagnosing, you can then use that information to search problem
reporting databases. To do that, you create a search argument comprised
of keyword strings. If that search technique is unsuccessful, you
can prepare an Authorized Program Analysis Report (APAR).
To build the keyword string and search the IBM® software support database for a problem similar
to the one you are experiencing, follow these steps:
Procedure
- Begin with Component identification keyword procedure to
determine the failing IMS component.
- Follow the sequential steps in one of the
Type-of-Failure
Keyword
procedures until you build a keyword string.
- Go to Searching the database,
to learn how to search the IBM software
support database with your completed string.
- Optional: Use the IMS keyword dictionary, which provides guidance
on translating free-form keywords into structured database (SDB) format.
- If needed, you could use Dependency keywords,
which are used to narrow search arguments.
- If your search is unsuccessful, go to Procedures for preparing an APAR.