Deciding what to automate
Identifying operations that can be automated and implementing them requires a sound understanding of your installation's operations. You must collect and analyze various resources to identify which tasks are good candidates for automation. Repetitive and predictable tasks are good candidates for automation.
Tip: The process of automating operations should be an
iterative one. After you have developed and used automated procedures,
you should evaluate them and, in the process, consider whether any
new tasks can be automated.
Resources you should analyze include:
- System logs
- Problem management reports
- Record of calls to the help desk
- Operators' notes