Advantages of automation

Many of the jobs that operators perform are simple, repetitive tasks, such as monitoring the system and issuing recovery commands. You can often automate these jobs and thereby free the operator for more complex activities, such as implementing operational procedures.

In the IMS environment, TCO and AOI can improve your operator productivity by:

• Improving operator productivity and accuracy. Automating operator tasks simplifies procedures, reduces operator input, and minimizes operator errors. For example, TCO can reduce operator input by automatically monitoring system status, starting message regions and telecommunication lines, and notifying users of system status.
• Expediting problem determination. An operator's primary job is to bypass or fix problems quickly. If adequate information about a problem is not available, it might not be possible for the operator to fix it quickly. Automated operations are especially suited for problem determination. For example, TCO can automatically gather necessary information and do diagnostic analysis so that a problem can be quickly identified and corrected.