User operator tasks

An end user performs one or more tasks as part of his or her job. You need to provide your end users with instructions that are clearly written and accurate for the task that they will perform.

These tasks can involve many of your IT tools and systems, of which IMS is one. You should review those tasks to be sure your procedural instructions do both of the following:

You should review existing instructions that have implications for administration services. The following table shows a partial checklist illustrating the characteristics of this review. You should expect other topics depending on the scope of the user procedure.

Your review contributes to the usability of the procedures. You should plan to correct them based on testing and user feedback during actual production.

Table 1. Checklist for administrative services
Review item Related administration task
Are availability statements clear? Check scheduling algorithm and operations procedures.
Are response claims reasonable and not misleading? Reconcile with performance criteria. Ensure unusual delays are reported.
Are terminal connection procedures described? Check whether the MTO or other operators help in connection.
Are security requirements explained? Check security definition and maintenance procedure.
Is interpretative material included for output? Check accuracy of IMS message and command output information.
Are instructions given for an alternative connection? Check that the MTO has alternative configuration instructions.
Are instructions given for response to system and broadcast messages? Check with developer on potential messages.
Are instructions given for service problems for the terminal, transaction input, and online system failure? Coordinate failure reporting and information flow. Have MTO issue standard information messages.