Planning operations

When planning for operations there are a number of steps you should perform.

The steps you should take when planning for operations include:

Update your MTO procedures to reflect the concept of dynamic resources. The MTO needs to become familiar with the command input fields and response formats.
Update the help-desk procedures to reflect the IMS terminal and user resource structures, as well as the commands that are required to diagnose user's problems.
Review and update automated-operator procedures, if necessary.
Develop procedures for handling the dead-letter queue.
Identify requirements for autosignoff and autologoff.
Develop standards for the conditions under which system-wide values should be used and when they should be overridden.