Obtaining IMS service

The recommended way to obtain IMS service is to order a Recommended Service Upgrade (RSU), which includes all current PTFs that have passed the Consolidated Service Test (CST).

CST is an additional service testing environment for the z/OS® platform to test all the current PTFs for participating products on the z/OS platform together so that IBM® can recommend PTF service for z/OS and key subsystems together in one RSU.

To order your IMS service, go to ShopzSeries at Shopz.

One of the ShopzSeries options is to create a custom order that is based on the current contents of your SMP/E Consolidated Software Inventory (CSI). If you use this option, ShopzSeries requires information on existing features, FMIDs, and PTFs in your environment. This information can be generated by using the SMP/E GIMXSID service routine. The GIMXSID service examines the specified target zones and global zone within the specified SMP/E CSI to determine which functions and service you already have. The ShopzSeries web site provides detailed instructions, sample JCLs, and video clips that guide you through the service ordering process.

You can also continue to obtain PTFs from the following channels. However, keep in mind that these PTFs may not have gone through the CST process.

IBM Software Support

You can request specific PTFs that can be downloaded from IBMLINK, a File Transfer Protocol (FTP) site, or mailed on a cartridge.

Extended Support Offering (ESO)

ESO tapes are available to licensed users upon request.

Custom Built Product Delivery Offering (CBPDO)

CBPDO service tapes are created upon customer request.

ServerPac

ServerPac orders are sent upon request. In addition to products, ServerPac orders also contain PTFs that have been incorporated in the products.

ShopzSeries

Web-based productivity tool that makes it easier for you to order service. Service is sent to you either through the mail or through the Internet.