Gathering diagnostic information

Before you report a problem with IMS HP Load to IBM® Software Support, you need to gather the appropriate diagnostic information.

Procedure

Provide the following information for all IMS HP Load problems:
  • A clear description of the problem and the steps that are required to re-create the problem
  • The version of IMS that you are using and the version of the operating system that you are using
  • A complete log of the job
  • A Load Module/Macro APAR Status report

For information about creating a Load Module/Macro APAR Status report, see Diagnostics Aid.