Support tools
IBM® Support provides several tools that can help you to diagnose and troubleshoot InfoSphere® MDM issues.
Each of the available support tools has different capabilities and use cases. Use the table below to help you to discover the tool that fits your needs, then download the tools that meet your requirements from the links provided in the table.
For more information, review the documentation in this section and on the IBM Support site: http://www.ibm.com/support/docview.wss?uid=swg21970616
| Feature | IBM Support Assistant Data Collector (ISADC) | MDM Performance Log Analyzer | MDM Assistant Tool (MAT) | MDM Log Assistant Tool |
|---|---|---|---|---|
| Collects logs | Yes | No | No | No |
| Resource utilization | Yes | No | Yes | No |
| Collects database profiles | No | No | Yes | No |
| Flexible SQL addition | No | No | Yes | No |
| One line invoker | No | No | Yes | Yes |
| Log analysis | No | Yes | No | No |
| Statistical summary (table) | No | Yes | No | No |
| Statistical summary (graphical) | No | Yes | No | No |
| Divides logs by specific date | No | No | No | Yes |
| Divides logs by date range | No | No | No | Yes |
| Searches logs for errors | No | No | No | Yes |
| Groups errors by frequency | No | No | No | Yes |
| Run in background | No | No | Yes | Yes |
| Tool support available | Yes | As is | As is | As is |
| Available for versions | InfoSphere MDM Standard and Advanced Editions V11.0 and above | InfoSphere MDM Standard and Advanced Editions V11.0 and above | InfoSphere MDM Standard, Advanced, and Collaborative Editions V11.0 and above | InfoSphere MDM Standard, Advanced, and Collaborative Editions V11.0 and above |
| Download from ibm.com | ISADC is installed as part of the product installation. You can also view the correspondingtech note on ibm.com | Download the Performance Log Analyzer | Download MAT | Download the Log Assistant Tool |