Review identifier task resolution
A review identifier task indicates that the records involved are sharing an identifier that is normally unique. There are specific steps that you can follow to resolve tasks of this type.
In this example, the records have the same personal identification number. However, a review of other attributes indicates that they are not the same person.
|Record 1||Record 2|
Source ID: 124355
Source ID: 895688
|Name: Lynn Graham||Name: John Public|
|Personal ID number: 482-89-1822||Personal ID number: 482-89-1822|
|Phone: 480-998-9797||Phone: 480-555-6060|
|Date of birth: 05/01/62||Date of birth: 10/14/70|
|Gender: F||Gender: M|
|Occupation: Engineer||Occupation: Engineer|
|Address: 78 W. Green
Scottsdale, AZ 85030
|Address: 1043 W. Easy St
Phoenix, AZ 85545
|Employer: BigAerospaceCompany||Employer: ReallyBigCorp|
To resolve this task, do the following.
- Determine which identifier is incorrect.
- Correct the appropriate identifier (attribute) (for example, through the Edit Attribute function in the Inspector application).
- Edit the task status of each record to indicate that the task was reviewed and resolved.
If your implementation permits attribute updates to the source system, an update message can be sent though the outbound broker.