Searching knowledge bases

You can often find solutions to problems by searching IBM® knowledge bases. Learn how to optimize your results by using available resources, support tools, and search methods and how to receive automatic updates.

Available technical resources

In addition to this product documentation, the following technical resources are available to help you answer questions and resolve problems:

Searching with support tools

The following tools are available to help you search IBM knowledge bases:

  • IBM Support Assistant is a free software serviceability workbench that helps you resolve questions and problems with IBM software products, including InfoSphere® MDM Collaboration Server. Instructions for downloading and installing the IBM Support Assistant are available on the IBM Support Assistant home page at: www.ibm.com/software/support/isa/.

    To search with the built in search feature in the IBM Support Assistant user interface, from the Home panel click Find Information and then enter your query in the Search field.

  • IBM Software Support Toolbar is a browser plug-in that provides you with a mechanism to easily search IBM support sites. You can download the toolbar at: www.ibm.com/software/support/toolbar/.

Searching the product support website

On the MDM support website, you can search for information about known problems that have been documented in technotes, APARs, or other fixes and downloads.

To view a list of all technotes for the product, in the Search support section on the Support page, select the Within my selected products option, and click Go. Then, select the product from Product(s) list, the product version from Software product version, and the content type as Technotes. To search for a specific document, including technotes, APARs, or other fixes and downloads, in the Search support section type the keyword in the text box, select the Within my selected products option, and click the arrow icon.

Search tips

The following resources describe how to optimize your search results:

Receiving automatic updates

You can receive automatic updates in the following ways:

  • My support. To receive weekly email notifications regarding fixes and other support news, follow these steps:
    1. Go to the IBM Software Support website at www.ibm.com/software/support/.
    2. Click My support in the upper-right corner of the page under Personalized support.
    3. If you have already registered for My support, sign in and skip to the next step. If you have not registered, click Register now. Complete the registration form using your email address as your IBM ID and click Submit.
    4. Click Edit profile.
    5. Click Add products and select the Software category. A second list is displayed.
    6. In the second list, select Data & Information Management. A third list is displayed.
    7. In the third list, select Master Data Management. A list of applicable products is displayed.
    8. Select InfoSphere MDM Collaboration Server.
    9. Click Add products.
    10. After selecting all products that are of interest to you, click Subscribe to e-mail on the Edit profile tab.
    11. Select Please send these documents by weekly e-mail.
    12. Update your e-mail address as needed.
    13. In the Documents list, select Software.
    14. Select the types of documents for which you want to receive information.
    15. Click Update.
  • RSS feeds. For information about RSS, including steps for getting started and a list of RSS-enabled IBM web pages, visit www.ibm.com/software/support/rss/
  • Stay up-to-date with the latest InfoSphere MDM Collaboration Server content by clicking RSS feeds for support content in the Stay up to date section on the Support page.

Last updated: 21 May 2017