Resolving IBM WebSphere Application Server installation problems
Use this troubleshooting information when you install IBM® WebSphere® Application Server with IBM InfoSphere® Information Server.
Symptoms
When you install WebSphere Application Server with IBM InfoSphere Information Server, the WebSphere Application Server installation fails.Environment
All supported environments.Diagnosing the problem
If the WebSphere Application Server installation fails, review the following log files:- WebSphere Application Server log files. For more information, refer to the following topics:
- InfoSphere Information Server installation
log file:
Operating system Directory AIX® /opt/IBM/InformationServer/logs/WebSphereInstall.log Linux /opt/IBM/InformationServer/logs/WebSphereInstall.log Windows C:\IBM\InformationServer\logs\WebSphereInstall.log
Search for following error:
INSTCONFFAILED: Cannot create profile: The profile does not exist
Resolving the problem
Any of the following issues can cause problems with the WebSphere Application Server installation process:Microsoft Windows
- The DEBUG variable is set in your environment variables.
- Verify that the DEBUG variable is not set
in your environment variables. If the DEBUG variable
is set:
- Remove the DEBUG variable from your environment variables.
- Restart the computer.
- Reinstall InfoSphere Information Server.
- After the installation is complete, reset the DEBUG variable.
- The installation user cannot write to the Microsoft Windows directory.
- The installation user must have write permissions to the Windows directory. This directory is the directory specified by the %WinDir% environment variable. By default, the directory is C:\WINDOWS.
AIX
- The /etc/filesystems file contains a duplicate entry.
- If the /etc/filesystems file contains a duplicate entry, the WebSphere Application Server installation reports 0 MB of available disk space. Edit the /etc/filesystems file, and comment out the duplicate entry.