Searching knowledge bases

You can often find solutions to problems by searching IBM knowledge bases. This topic describes how to optimize your results by using available resources, support tools, and search methods.

Available technical resources

In addition to this information center, the following technical resources are available to help you answer questions and resolve problems:

IBM InfoSphere Identity Insight technotes at www.ibm.com/software/support/isa/

Searching with support tools

The following desktop tools are available to help you search across IBM knowledge bases:

  • IBM Support Assistant (ISA) is a free software serviceability workbench that helps you resolve questions and problems with IBM software products. Instructions for downloading and installing the ISA can be found on the ISA Web site at www.ibm.com/software/support/isa/
  • IBM Software Support Toolbar is a browser plug-in that provides you with a mechanism to easily search IBM support sites. You can download the toolbar at www.ibm.com/software/support/toolbar/.

Search tips

The following resources describe how to optimize your search results:

Receiving automatic updates

  • My support. To receive weekly e-mail notifications regarding fixes and other support news, follow these steps:
    1. Go to the IBM Software Support Web site at www.ibm.com/software/support/.
    2. Click My support in the far upper-right corner of the page under Personalized support.
    3. If you have already registered for My support, sign in and skip to the next step. If you have not registered, click register now. Complete the registration form using your e-mail address as your IBM ID and click Submit.
    4. Click Edit profile.
    5. In the Products list, select Software . A second list is displayed.
    6. In the second list, select a product segment, for example, Systems management. A third list is displayed.
    7. In the third list, select a product sub-segment, for example, Application Performance & Availability. A list of applicable products is displayed.
    8. Select the products for which you want to receive updates.
    9. Click Add products.
    10. After selecting all products that are of interest to you, click Subscribe to email on the Edit profile tab.
    11. Select Please send these documents by weekly email.
    12. Update your e-mail address as needed.
    13. In the Documents list, select Software.
    14. Select the types of documents that you want to receive information about.
    15. Click Update.
Parent topic: Troubleshooting and support