Using Management Console Support Assistant
The Management Console Support Assistant allows you to collect diagnostic data such as configuration, log, and runtime information for Management Console, Access Server, and optionally for specific datastores in your environment.
If tracing is enabled, it can also collect trace information for Management Console, Access Server, and your datastores.
There are two types of collection methods:
- Standard
- Support Assistant collects diagnostic data and tracing information for Management Console and Access Server
- Detailed
- Support Assistant collects diagnostic and trace data for the time period you specify.
You must enable tracing before running Support Assistant so that Management Console saves tracing information while you reproduce your support issue. Support Assistant will collect the trace information for Management Console and Access Server, and if you enable Detailed collection for the specified datastores, it will collect the trace information for the time period that you specify.
Support Assistant collects diagnostic data and trace information and places this data in a compressed file with a .zip extension. It is your responsibility to send this file to IBM® Support which is used to diagnose and troubleshoot your support issue.
Preparing to collect diagnostic data and tracing information
Before using Support Assistant to collect diagnostic data and tracing information, review and complete the tasks in the following workflow to ensure the collected data is adequate for efficient problem diagnosis and resolution:
- Enable tracing for Management Console and Access Server. See the related topic below for more information on how to do this.
- Enable tracing for your datastores if this is requested by IBM Support. Tracing for your datastores may result in significant performance degradation and is often recommended only after consultation with IBM Support.
- Reproduce the problem you encountered in Management Console or with your CDC Replication datastore.
- Start collecting diagnostic data and tracing information with Support Assistant. Support Assistant collects this information in a compressed file that you will send to IBM Support.