dmsupportinfo - Collect IBM Support information

Use this command (when requested by IBM® Technical Support) to collect CDC Replication environment information in a generated .zip file that is used to diagnose and troubleshoot your support issue.

Note: You should only run this command when the Management Console Support Assistant cannot connect to your CDC Replication datastore because it is not running or it will not run.

Once the command has completed collecting information and generating the .zip file, the output will display the full path and name of the .zip file. If you run this command multiple times, the generated .zip files are numbered randomly. Note that you are responsible for deleting the generated .zip files when they are no longer required.

Syntax

dmsupportinfo [-I <name>] [-t <yyyy-MM-dd hh:mm:ss to yyyy-MM-dd hh:mm:ss>]
 [-L <locale>] [-d]

Parameters

-I <name>: Specifies the name of the CDC Replication instance. Alternatively, you can specify the TSINSTANCE environment variable in place of this value.
If you do not specify an instance (possibly because you could not create an instance), this command will only collect non-instance specific information.
[-t "<yyyy-MM-dd hh:mm:ss to yyyy-MM-dd hh:mm:ss>"]: Specifies the date and time range (relative to the time zone of the operating system where you issue this command) that is used by CDC Replication to retrieve environment information. If you do not specify the date and time range, this command retrieves all available information.
Note: As a best practice, specify a date and time range that only captures the time period when you experienced problems. This allows for easier problem diagnosis and reduces the size of the files retrieved.
[-L <locale>]: The name of the locale used for the CDC Replication instance. The default is your machine's locale.
[-d]: Deprecated: Specifies that CDC Replication decodes binary traces during collection. If you do not specify this option, CDC Replication uses -d by default.

Result

This command returns a value of 0 if the command was successful and a non-zero value if the command fails.

Example

dmsupportinfo
-I PRODUCTION -t 2009-12-03 08:00:00
to 2009-12-03 12:00:00

Retrieves support information for the Production instance from 8:00 AM to 12:00 PM on December 3, 2009. This is the time range when you experienced support issues with this instance of CDC Replication.