Creating an archive of troubleshooting information for MFT for z/OS

After you have collected the data needed to investigate the Managed File Transfer (MFT) problem that you are seeing on z/OS®, you need to create an archive that contains all of the relevant files and send it in to IBM® Support. You can either create the archive manually, or by using the fteRAS utility.

About this task

Warning: If there are a large number of Managed File Transfer for z/OS agents configured on a system, the fteRAS command can take a long time to complete. If that happens, you should create the archive manually by compressing the contents of the Managed File Transfer agent's logs and configuration directories.

Procedure

To archive the Managed File Transfer files automatically using the fteRAS command:
- Copy any trace files that were generated when running a command into the BFG_DATA directory for your Managed File Transfer for z/OS installation.
- If you are using z/OS UNIX System Services (USS), run the fteRAS command.
- If you are using JCL:
  - Locate the data set containing the JCL for the installation.
  - Submit the BFGRAS member within the data set.
To archive the Managed File Transfer files manually:
- Copy the agent and logger javacores, traces, logs, properties and FFST files into a temporary directory. Include any interactive command traces and javacores written to the current directory or to other directories as well as the contents of the following directories:
  - BFG_DATA/mqft/config/coordination_qmgr_name
  - BFG_DATA/mqft/logs/coordination_qmgr_name
- Create an archive containing the contents of the temporary directory.

What to do next

Send the information that you have collected to IBM. For more information, see Step 3 of Collecting information for Managed File Transfer for z/OS problems.