![[UNIX, Linux, Windows, IBM i]](ngmulti.gif)
Collecting information for MFT command problems
The troubleshooting information that you need to collect and send to IBM® if you need assistance from IBM Support with a Managed File Transfer (MFT) command problem.
About this task
Problems with Managed File Transfer commands include:
- A command failing to connect to the queue manager.
- A command timing out.
- A command reporting an error.
Procedure
To investigate these, provide the following information:
- The command that is being run.
- The username for the user that is logged in when the command is run.
- The output from the command.
- The version of Managed File Transfer that the command is using.
- A trace of the command, covering the time when the issue occurred. For information on how to
collect this trace, see Tracing Managed File Transfer commands on Multiplatforms.
- If the command is experiencing the problem when communicating with a queue manager (for example,
the command reports an error containing an IBM MQ reason
code), collect the trace using the trace specification
=all. - For all other issues, collect the trace using the trace specification
com.ibm.wmqfte=all.
- If the command is experiencing the problem when communicating with a queue manager (for example,
the command reports an error containing an IBM MQ reason
code), collect the trace using the trace specification
- An archive containing the configuration files on the system where the command is being run. For more information about how to create the archive, see Creating an archive of MFT troubleshooting information.