[z/OS]

Collecting information for MFT for z/OS protocol bridge agent problems

The troubleshooting information that you need to collect and send to IBM® if you need assistance from IBM Support with a Managed File Transfer (MFT) protocol bridge agent problem on z/OS®.

About this task

Managed File Transfer protocol bridge agent problems include:
  • The agent failing to connect to, or being disconnected from, a remote file server.
  • Managed transfers to or from a remote file server failing.

Procedure

  1. Initially, review the information in Troubleshooting protocol bridge agent problems to see whether that helps you to resolve the problem.
  2. If you still require assistance, collect the following information and send it to IBM Support:
    • The name of the protocol bridge agent.
    • The name of the protocol bridge agent queue manager.
    • The version of Managed File Transfer for z/OS that the protocol bridge agent is using.
    • The version of IBM MQ for z/OS for the protocol bridge agent queue manager.
    • The hostname of the remote file server system.
    • Product and version information for the remote file server.
    • The protocol that the agent is using to communicate with the remote file server (that is, FTP, FTPS or SFTP).
    • The entry for the remote file server in the protocol bridge agent configuration file (ProtocolBridgeProperties.xml).
    • Any error messages that are seen in the agent's event log (output0.log) when the issue occurs.
    • A protocol bridge agent log file, where the log level for the protocol being used is set to on. For more information about how to set the log level, see fteSetAgentLogLevel (Turn on or turn off logging to file of certain MFT agent operations).
    • An archive that contains the protocol bridge agent's log files and configuration files. For more information about how to create the archive, see Creating an archive of troubleshooting information for MFT for z/OS.