Distributed

runmqras

Use the runmqras command to gather IBM® MQ troubleshooting information (MustGather data) together into a single archive, for example to submit to IBM Support.

Purpose

The runmqras command is used to gather troubleshooting information from a machine into a single archive. You can use this command to gather information about an application or IBM MQ failure, possibly for submitting to IBM when you report a problem.

By default, runmqras gathers information such as:
  • IBM MQ FDC files
  • Error logs (from all queue managers as well as the machine-wide IBM MQ error logs)
  • Product versioning, status information, and output from various other operating system commands.

    Note, for example, the runmqras command does not gather user information that is contained in messages on queues.

Running without requesting more sections is intended as a starting point for general problem diagnosis, however, you can request more sections through the command line.

These additional sections gather more detailed information, depending on the type of problem being diagnosed. If non-default sections are needed by IBM support personnel, they will tell you.

The runmqras command can be run under any user ID, but the command gathers only information that the user ID can gather manually. In general, when debugging IBM MQ problems, run the command under the mqm user ID to allow the command to gather queue manager files and command outputs.

[Solaris][AIX][V8.0.0.9 Mar 2018][Linux]From IBM MQ 8.0.0, Fix Pack 9, the runmqras command, by default, retrieves the environment variable information. This applies to Linux®, Solaris, and AIX®.

Distributed[V8.0.0.9 Mar 2018]From IBM MQ 8.0.0, Fix Pack 9, the runmqras command retrieves a listing of the queue manager's data directory by default. This applies to distributed platforms.

Syntax

Read syntax diagramSkip visual syntax diagram runmqras -zipfileZipFileName-outputdirpath-workdirectorypath-sectionSectionA, SectionB-qmlistQMA[, QMB]-timeoutsecs-demo-v-ftpIBM-ftpcustom-ftpserverserver-ftpusernameuserid-ftppasswordpassword-ftpdirectorypath-pmrno12345,678,9AB -caseno caseNo-help-sub

Keywords and parameters

All parameters are required unless the description states they are optional.

In every case, QMgrName is the name of the queue manager to which the command applies.

-zipfile ZipFileName
Supply the file name of the resulting archive.

By default, the name of the output archive is runmqras.zip.

-outputdir path
The directory in which the resulting output file is placed.

By default, the output directory is the same as the work directory.

-workdirectory path
The directory that is used for storing the output from commands that are run during the processing of the tool. If supplied, this directory must either not exist, in which case it is created, or must be empty.

If you do not supply the path, a directory under /tmp is used on UNIX systems, and under %temp% is used on Windows, whose name starts with runmqras and is suffixed by the date and time.

-section SectionA, SectionB
The optional sections about which to gather more specific information. You must use a comma as the separator character between sections, with no spaces. For example:
runmqras -qmlist ESBSTGAPPQMVH2 -section defs,trace,cluster -caseno TEST123

By default, a generic section of documentation is collected, whereas more specific information can be gathered for a specified problem type; for example, a section name of trace gathers all of the contents of the trace directory.

The default collections can be avoided by supplying a section name of nodefault.

IBM support generally supplies you with the sections to use. Example available sections are:
all
Gathers all possible information, including all trace files, and diagnostics for many different types of problems. You must use this option only in certain circumstances and this option is not intended for general use.
default
IBM MQ logs, FDC files, basic configuration, and status.
Note: Always gathered unless you use the section name nodefault. Some information about the current environment (saved in env.stdout on Linux, UNIX and IBM i, and in set.stdout on Windows) and current user limits (saved in mqconfig.stdout on Linux and UNIX) might be altered by the runmqras command. If necessary, run the env, set, or mqconfig commands manually in your environment to check the actual values.
nodefault
Prevents the default collections from occurring, but other explicitly requested sections are still collected.
trace
Gathers all the trace file information plus the default information.
Note: Does not enable tracing.
defs
Gathers the queue manager definitions and status information.
cluster
Gathers cluster configuration and queue information.
dap
Gathers transaction and persistence information.
kernel
Gathers queue manager kernel information.
logger
Gathers recovery logging information.
topic
Gathers topic tree information.
QMGR
Gathers all queue manager files: queues, logs, and configuration files.
[V8.0.0.9 Mar 2018]leak
From IBM MQ 8.0.0, Fix Pack 9, gathers IBM MQ process resource usage information.
[UNIX][Linux]This section applies to Linux, HP-UX, Solaris, and AIX.
[V8.0.0.8 Nov 2017]mft
From IBM MQ 8.0.0, Fix Pack 8, captures the data obtained by the fteRas command.
Note: -section mft only collects information for the default coordination queue manager topology.

For more information, see Section names and descriptions, in the IBM technote on using the IBM MQ runmqras command to collect data.

-qmlist QMA[,QMB]
A list of queue manager names on which the runmqras command is to be run.

This parameter does not apply to a client product because there are no queue managers from which to request direct output.

By supplying a comma-separated list, you can restrict the iteration across queue managers to a specific list of queue managers. By default, iteration of commands is across all queue managers.

-timeout secs
The default timeout to give an individual command before the command stops waiting for completion.

By default, a timeout of 10 seconds is used. A value of zero means wait indefinitely.

-demo
Run in demonstration mode where no commands are processed, and no files gathered.

By running in demonstration mode, you can see exactly which commands would have been processed, and what files would have been gathered. The output .zip file contains a console.log file that documents exactly what would have been processed and gathered, should the command be run normally.

-v
Extends the amount of information that is logged in the console.log file, contained in the output .zip file.
-ftp ibm/custom
Allows the collected archive to be sent through basic FTP to a remote destination.

At the end of processing, the resultant archive can be sent through basic FTP, either directly into IBM, or to a site of your choosing. If you select the ibm option, anonymous FTP is used to deliver the archive into the IBM ECuRep server. This process is identical to submitting the file manually using FTP.

Note if you select the ibm option, you must also provide the pmrno option, and all other FTP* options are ignored.

-ftpserver server
An FTP server name to connect to, when an FTP custom option is used.
-ftpusername userid
The user ID to log in to the FTP server with, when an FTP custom option is used.
-ftppassword password
The password to log in to the FTP server with, when an FTP custom option is used.
-ftpdirectory path
The directory on the FTP server to place the resulting .zip file into, used when an FTP custom option is used.
-pmrno 12345,678,9AB
A valid IBM PMR number (problem record number) against which to associate the documentation.

Use this option to ensure that the output is prefixed with your PMR Number, so that when the information is sent to IBM, the information is automatically associated with that problem record.

[V8.0.0.10 Jul 2018]-caseno caseNo
A valid Salesforce case number.
Use this option to ensure that the output is prefixed with your case number, so that when the information is sent to IBM, the information is automatically associated with that case number.
Note: -caseno is equivalent to -pmrno and both are optional parameters, but it is not permitted to supply both together.
-help
Provide simple help.
-sub
Shows the keywords that will be substituted in the xml.

Examples

This command gathers the default documentation from the IBM MQ installation, and all queue managers on a machine:
runmqras
This command gathers the default documentation from the IBM MQ installation on a machine, and sends it directly into IBM to be associated with PMR number 11111,222,333 using the basic FTP capability:
runmqras -ftp ibm -pmrno 11111,222,333
This command gathers the default documentation from a machine, plus all trace files, the queue manager definitions, and status for all queue managers on the machine:
runmqras -section trace,defs

Return codes

A non zero return code indicates failure.