Finding a previously reported problem

To find a previously reported problem, you need to know the number assigned by the service representative, which is known as the Problem Management Record (PMR) number.

After you have this number, type the following command on any command line:

WRKPRB SRVID(xxxxx)

where xxxxx is the PMR number, then press the Enter key.

If you do not have the PMR number, refer to Using the Work with Problems command and search the list for the problems with a status of SENT, VERIFIED, ANSWERED, and CLOSED.

For example, to view a list of reported problems, enter the following command:

WRKPRB  SRVID(63348) BRANCH(694) COUNTRY(760)

This command shows a list of problems that have been reported to an IBM PMR number with a service ID number of 63348, a branch number of 694, and a country or region number of 760.