Adding notes to a problem record

Through the texts you add to a problem record, you can submit feedback about a problem you had downloading a program temporary fix (PTF). Problems that are already sent can be resent to update the Problem Management Record (PMR) with new data. You can also request that a PMR be closed and provide any other kind of feedback to IBM.

To attach a note or to add a note to an existing note in the problem record, perform these steps.

Use the Work with Problem (WRKPRB) command.
Select option 12 (Enter text) on the Work with Problems display. The Select Text Type display appears.
Select option 1 (Problem description text) to enter the problem description. Only the text entered with this option is sent to the service provider along with the problem.
Note: If a problem is resent, a new PWR associated with the original PMR is created. A message like
```
Call completed as a duplicate, original PMR is: nnnnn 
```
is added to the end of the PMR. You can include the PMR information to the note and that text is added to the PMR text.

Notes need to be typed in the following format to keep a chronological record of events:

On the first line, type a brief description of the problem.
On the second line, type the current date.
On the third line, type the note that you want to send. Use as many additional lines (up to 20) as you need.

Include the following information in your notes:

Any recent release update that you have applied to the system.
Any changes you made in the system configuration.
Any new program or feature that you are using.
Anything that might be different since the last time the program, feature, or device ran without a problem.