Using the Display Problems command

The Display Problems (DSPPRB) command allows you to shows service information that relates to performing hardware or software maintenance. The service information, contained in the problem log entries, are shown on the DSPPRB display, printed with the job's output, or stored in a database file.

To display the contact information of your service provider, perform the following steps:

  1. On the command line of the main menu, type DSPPRB and press Enter.
  2. The DSPPRB display is shown. The information displayed include:
    • Resource name: Shows the original system of the problem.
    • Product: Shows the product where the problem is detected.
    • Function: Shows the function that the problem relates to.
    • Program: Shows the program that was running when the problem was detected.
    • Message identifier: Shows the message that indicates the problem.
    • Origin: Shows the origin system where the problem originated.
    • Service number: Shows the assigned service number of the problem. This number was assigned when the problem was reported to IBM service support.
    • Branch number: Shows the specified branch number of the problem. This number was assigned when the problem was reported to IBM service support.
    • Country or region number: Shows the country or region number of the problem. This number was assigned when the problem was reported to IBM service support.
    • User assigned: Shows the user-assigned number of the problem.
    • Group assigned: Shows the group-assigned number of the problem.