The Display Problems (DSPPRB) command allows you to shows service
information that relates to performing hardware or software maintenance. The
service information, contained in the problem log entries, are shown on the
DSPPRB display, printed with the job's output, or stored in a database file.
To display the contact information of your service provider,
perform the following steps:
- On the command line of the main menu, type DSPPRB and
press Enter.
- The DSPPRB display is shown. The information displayed include:
- Resource name: Shows the original system of
the problem.
- Product: Shows the product where the problem
is detected.
- Function: Shows the function that the problem
relates to.
- Program: Shows the program that was running
when the problem was detected.
- Message identifier: Shows the message that
indicates the problem.
- Origin: Shows the origin system where the problem
originated.
- Service number: Shows the assigned service
number of the problem. This number was assigned when the problem was reported
to IBM service support.
- Branch number: Shows the specified branch number
of the problem. This number was assigned when the problem was reported to
IBM service support.
- Country or region number: Shows the country
or region number of the problem. This number was assigned when the problem
was reported to IBM service support.
- User assigned: Shows the user-assigned number
of the problem.
- Group assigned: Shows the group-assigned number
of the problem.