Using the Change Problem command

With the Change Problem (CHGPRB) command, you can change the values of selected fields within the problem log. The changeable fields include the service-assigned number, the problem severity, the user name that is assigned to the problem log entry, and the problem description.

To change the contact information of your service provider, perform the following steps:

On the command line of the main menu, type CHGPRB and press Enter.
The Change Problem (CHGPRB) display is shown. The fields you can edit include:
- Origin: The original system where the problem occurs.
- Severity: The severity of the problem.
- User assigned: The user number that is assigned for the problem.
- Group assigned: The group number that is assigned for the problem.
- Service number: The service number that is assigned for the problem.
- Branch number: The branch number of the problem. This number was assigned when the problem was reported to IBM service support.
- Country or region number: The country or region number of the problem. This number was assigned when the problem was reported to IBM® service support.
- Problem category: The category that the problem belongs to.
- Text description: The description of the problem.

Here is an example of changing problem information using the CHGPRB command:

CHGPRB PRBID(9213438081) ORIGIN(AS400 SYSTEM02) SEV(4)                     
ASNUSER(JEFFREY) GROUP(CHGPROB) SRVID(PMR01) BRANCH(694)                    
COUNTRY(760) TEXT('NEW PROBLEM DESCRIPTION')

This command adds a new description and changes problem 9213438081, which originated on SYSTEM02.AS400 to severity 4, the assigned user to JEFFREY, the group to CHGPROB, the service assigned number to PMR01, the branch number to 694, and the country or region number to 760.