Using the Change Contact Information command

With the Change Contact Information (CHGCNTINF) command, you can change the local service information, which helps you contact or be contacted by various support centers.

To change the contact information of your service provider, perform the following steps:

  1. On the command line of the main menu, type CHGCNTINF and press Enter.
  2. The Change Contact Information display is shown. Edit the information you want to change in the following fields:
    • Enter the correct information for the company and the contact personnel in the Company and Contact fields.
    • Specify a unique number that IBM assigned to you and enter your description in the Customer number field. This number is used in various business and service transactions with IBM.
      Note: You can specify up to five sets of customer numbers and associated descriptive texts. The customer identifier cannot contain blanks and must contain only digits 0 - 9. You can specify up to 256 characters of the descriptive text.
    • Specify a unique identifier that IBM assigned to your services contract and the corresponding description in the Contract number: field. With the number, all customer-purchased services under the identified contract can be searched.
      Note: You can specify up to five sets of contract numbers and associated descriptive text. The Contract identifier cannot contain blanks and must contain only digits 0 - 9. Only uppercase letters A-Z are allowed. The contract identifier is either 6 or 7 characters. You can specify up to 256 characters of descriptive text.
    • Specify the primary telephone number, or the Help desk or pager number to be reached in the Contact telephone numbers field.
    • Provide your fax information in the Fax telephone numbers field.
    • Enter your mail address in the Electronic mail addresses field.
    • Media for mailing PTFs: Generally, an automatic selection for PTF distribution media is available according to the partition attached. However, if the automatic selection fails to determine a default media type, it turns to CD-ROM as the default.
    • Call central site support: Specify if want an IBM service representative or the product support center to call your central site support desk. When *YES is set, your central site support is to be called. When *NO is set, your central site support is not to be called.