Using the Analyze Problem command

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To start problem analysis for user-detected problems, use the Analyze Problem (ANZPRB) command.

A new problem is a problem that you detect while using the system and that has not been recorded in the problem log. A new problem is also a problem that is in the problem log with a status of OPENED. When the analysis is complete, the results are stored in the problem record. The results are used to search for program temporary tixes (PTFs) to correct the problem or to prepare a new service request if the problem cannot be solved.

To analyze a new problem that has not been recorded in the problem log, perform the following steps:

  1. Type ANZPRB on the command line.
  2. Select the option that most closely corresponds to the problem listed on the Analyze a New Problem display. A series of steps then guides you through the problem analysis. When you progress through the problem analysis, the system builds a symptom string based on your responses.
    Note: If you encounter the Problem Analysis display while you are building your symptom string, contact your service provider before continuing.
When you complete the problem analysis, the collected information is placed in the problem log.