Electronic Service
Agent attributes control many aspects of how Electronic Service Agent operates
and transmits information to IBM, including the list of users to receive Electronic Service Agent messages
and the time of day that Electronic Service
Agent collects service information. By configuring Electronic Service Agent,
you can have Electronic Service Agent perform
the functions that are important to your service environment.
You configure Electronic Service Agent through
the Electronic Service Agent main
menu. To configure the operational settings, follow these steps:
- On a command line, type GO SERVICE.
- Select option 1 (Change Service Agent attributes). The
Change Service Agent attributes display is shown.
Note: The Enable option controls whether Electronic Service Agent reports
problems and transmits service information or not. Specify Yes to
enable the Electronic Service Agent for
problem reporting and service information transmission. Specify No
to disable the problem reporting and service information transmission.
These
are some of the settings that control Electronic Service Agent activities:
- Problem reporting retry (Auto report retry): The
retry attributes are used for service requests that are placed automatically
by Service Agent. These attributes define the action that Electronic Service Agent takes
when it fails at an attempt to report a problem. These are the retry
attributes:
- Retry: Whether service requests
that are placed automatically by Service Agent are to be retried if
an attempt fails.
- Frequency: The frequency, in minutes, at
which service requests are retried.
- Number of times to retry: The number of
times to try to report a problem.
- Notify users: Whether Service Agent users
are to receive a message when a retry occurs.
- Product activity log analysis: This
determines whether problems in the product activity log are analyzed
and potentially reported to IBM. You can enable the analysis, set
the start hour and the interval (in hours) when the analysis will
occur. You can also indicate that a message should be sent to the
Notify Users list when the analysis is run.
- Notify user ID: The user IDs specified
for this field receive messages about Electronic Service Agent activity.
In addition to the specified users, QSYSOPR, QSRV and QSRVAGT also
receive messages.
- Service information: IBM support uses
service information to help with problem resolution. Service information
is collected daily at the specified time and sent to IBM at the specified
time. Information is sent only if the information has changed since
the last time it was collected and sent.
The connection verification
timer is used to automatically test the connection to IBM. You
can set the interval at which the test occurs. If the test fails,
a message is sent to the list of users specified in the Notify
user ID field.
There are also fields
that indicate what inventory should be collected and when the collection
and send of inventory should occur: