System reference code list

In these tables, locate the system reference code (SRC) that you have displayed. In the table, xxxx can be any number 0 through 9 or letter A through F.

About this task

The SRCs are grouped in ranges, although the recovery for each range might not apply to every SRC within the range. If you cannot find your SRC range in this table, call your next level of support.

The codes in this list are organized by their first character, with numbers coming before letters. To navigate this listing, click or go to the following number or letter that matches the first character of your SRC. Then, select your SRC from the list provided.

For each SRC range, there is a brief description of what the SRC range indicates, and what you need to do. If the recommendation does not solve the problem, or if there is no recommended way to solve the problem, contact your hardware service provider.

0

These SRCs start with 0.
SRC What it means and what you need to do
0000 xxxx Check for a specific 0000 SRC. If you do not see your SRC, a control panel failure may have been detected.

0000 AABB

0000 AACC

You attempted a timed, remote, or automatic Initial Program Load (IPL) with the system in the Secure or Manual mode.

Set the system to the Normal or Auto mode and perform an IPL again.

0000 AADD You attempted a manual IPL with the system in the Secure or Auto mode.

Set the system to the Normal or Auto mode and perform an IPL again.

1

These SRCs start with 1.
SRC What it means
1xxx xxxx Check for a specific 1xxx SRC. If you do not see your SRC, a System Power® Control Network (SPCN) failure may have been detected.

1xxx D101

1xxx D102

Either a battery power unit x failed, or a battery power unit x test failed.

Replace the battery power unit. See Replacing the battery power unit on models 5xx and expansion units FC 507x and FC 508x. If the battery still does not work after the replacement, call your hardware service provider.

2

These SRCs start with 2.
SRC What it means
2105 xxxx It may indicate a disk unit failure.
2107 xxxx It may indicate a disk unit failure.
2629 xxxx It may indicate a Storage IOA failure.
2644 3136 It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
2718 xxxx It may indicate a Storage IOA failure.
2724 xxxx It may indicate an I/O adapter Licensed Internal Code, or incompatible hardware failure.
2726 xxxx It may indicate a Storage IOA failure.
2728 xxxx It may indicate a Storage IOA failure.
2729 xxxx It may indicate a Storage IOA failure.
2740 xxxx It may indicate a Storage IOA failure.
2741 xxxx It may indicate a Storage IOA failure.
2742 xxxx It may indicate an I/O adapter hardware failure.
2743 xxxx It may indicate an I/O adapter hardware failure.
2744 xxxx It may indicate an I/O adapter Licensed Internal Code, or incompatible hardware failure.
2745 xxxx It may indicate an I/O adapter hardware failure.
2746 xxxx It may indicate a Twinaxial - Workstation Adapter error.
2748 xxxx It may indicate a system bus failure.
2749 xxxx It may indicate an I/O processor configuration error.
2750 xxxx It may indicate an I/O adapter hardware failure.
2751 xxxx It may indicate an I/O adapter hardware failure.
2757 xxxx It may indicate a system bus failure.
2760 xxxx It may indicate an I/O adapter hardware failure.
2761 xxxx It may indicate an I/O adapter hardware error.
2763 xxxx It may indicate a system bus failure.
2765 xxxx It may indicate an I/O processor failure.
2766 xxxx It may indicate an I/O processor configuration error
2767 xxxx It may indicate an I/O processor error.
2768 xxxx It may indicate an I/O processor error.
2771 xxxx It may indicate an incompatible hardware detected, I/O adapter Licensed Internal Code failed, or one half of I/O adapter failed.
2772 xxxx It may indicate an incompatible hardware error, or I/O adapter Licensed Internal Code failure.
2778 xxxx It may indicate a system bus failure.
2780 xxxx It may indicate a system bus failure.
2782 xxxx It may indicate a system bus failure.
2787 xxxx It may indicate an I/O processor configuration error.
2793 xxxx It may indicate an I/O adapter hardware error.
2805 xxxx It may indicate an I/O adapter hardware error.
2809 xxxx It may indicate a Storage IOA failure.
2810 xxxx It may indicate a Storage IOA failure.
281x xxxx It may indicate an I/O adapter hardware error.
2824 xxxx It may indicate a Storage IOA failure.
282C xxxx It may indicate a Storage IOA failure.
2838 xxxx It may indicate an I/O adapter Licensed Internal Code failure.
283C xxxx It may indicate a device backplane problem.
283D xxxx It may indicate a device backplane problem.
283F xxxx It may indicate a device backplane problem.
2842 xxxx It may indicate an I/O processor error.
2843 xxxx It may indicate an I/O processor error.
2844 xxxx It may indicate an I/O processor error.
2849 xxxx It may indicate an I/O adapter Licensed Internal Code failure, or incompatible hardware error.
284B xxxx It may indicate an I/O processor error.
284C xxxx It may indicate an I/O processor error.
284D xxxx It may indicate an I/O processor error.
284E xxxx It may indicate an I/O processor error.
286C xxxx It may indicate an I/O processor error.
286D xxxx It may indicate an I/O processor error.
286E xxxx It may indicate an I/O processor error.
286F xxxx It may indicate an I/O processor error.
287F xxxx It may indicate an I/O adapter hardware error detected.
28B9 xxxx It may indicate an device backplane problem.
28BC xxxx It may indicate an device backplane problem.
28CB xxxx It may indicate an device backplane problem.
28CC xxxx It may indicate an device backplane problem.
28CD xxxx It may indicate an device backplane problem.

3

These SRCs start with 3.
SRC What it means
3490 xxxx It may indicate a tape unit problem.
3494 xxxx It may indicate a tape library problem.
3570 xxxx It may indicate a tape unit problem.
358x xxxx It may indicate a tape unit problem.
3590 xxxx It may indicate a tape unit problem.

4

These SRCs start with 4.
SRC What it means
432x xxxx It may indicate a disk unit failure.

5

These SRCs start with 5.
SRC What it means
5306 xxxx It may indicate a device backplane problem.
5700 xxxx It may indicate an I/O adapter hardware error.
5701 xxxx It may indicate an I/O adapter hardware error.
5702 xxxx It may indicate a problem with an I/O processor.
5703 xxxx It may indicate a system bus failure.
5704 xxxx It may indicate an I/O processor configuration error.

6

These SRCs start with 6.
SRC What it means
6149 xxxx It may indicate an I/O adapter Licensed Internal Code failure.
63xx xxxx A tape unit failed. See Recovering from a tape or optical device problem.
6532 xxxx It may indicate a Storage IOA failure.
6533 xxxx It may indicate a Storage IOA failure.
6534 xxxx It may indicate a Storage IOA failure.
660x xxxx It may indicate a disk unit failure.
671x xxxx It may indicate a disk unit failure.
671A xxxx It may indicate a Storage IOA failure.
673x xxxx It may indicate a disk unit failure.
6A59 xxxx It may indicate a workstation adapter console failure.

7

These SRCs start with 7.
SRC What it means
7207 xxxx It may indicate a tape unit error.
7208 xxxx It may indicate a 8mm tape drive failure.

8

These SRCs start with 8.
SRC What it means
8427 xxxx It may indicate a tape library failure.

9

These SRCs start with 9.
SRC What it means
93xx xxxx A disk or diskette unit failed. See Recovering from a disk or disk drive problem.

A

These SRCs start with A.
SRC What it means
A1xx xxxx Check for a specific A1xx SRC. If you do not see your SRC, it can indicate an IPL load device failure. See Recovering from IPL or system failures.
A12x 19xx It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
A1xx 19xx It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
A6xx xxxx Check for a specific A6xx SRC. If you do not see your SRC, it can mean a Licensed Internal Code error was detected. See Common reference codes for i5/OS software installation for more information.
A6xx 0277 A compression disk unit cannot complete an operation.
  1. Do not turn off the system when performing this procedure.
  2. Look at the 4 characters that are to the left of the Data display of function 17-3. These 4 characters indicate the type of problem that exists and the recovery action to perform.
  3. Are these character 8402 or 2002?
    • No: Continue with step 4.
    • Yes: The compression disk unit is temporarily full of data. The command to the compression disk is being held. When the subsystem controller has created sufficient space on the compression disk unit to contain the data, the command that is being held is released and the system resumes normal processing. If the system does not resume normal processing within 20 minutes, contact your hardware service provider.
  4. If these characters are 8400 or 2000, the compression disk unit is full of data. The command to the compression disk is being held. Go to Disk unit full considerations in the Recovering your systemLink to PDF book.
A600 11xx It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
A6xx 500x It may indicate a workstation controller failure. See Recovering from a workstation failure.
A600 50xx It may indicate an Operations Console error. See Troubleshooting system reference code data.
A9xx xxxx Check for a specific A9xx SRC. If you do not see your SRC, it may indicate an application error.
A900 xxxx It may indicate an Operations Console error. See Troubleshooting system reference code data.
A900 2000 If the IPL completed normally, does the console have a sign-on display?
Note: If the console did not vary on, see Recovering when the console does not vary on.
  1. If the system completed the IPL, check the QSYSARB job log for a message, and follow the corrective actions indicated. To view the QSYSARB job log:
    1. Use the Work with Active Jobs (WRKACTJOB) command, then type 5 (Work with) next to the QSYSARB job.
    2. Select option 10 (Display jobs) to view the job log. You need *QSECOFR user class, or *ALLOBJ and *JOBCTL special authority to view the job log.
  2. If the problem persists, contact your hardware service provider.
A900 3C70 It indicates that the system is in batch restricted state. See End Subsystem (ENDSBS) for more information.

B

These SRCs start with B.
SRC What it means
B0xx xxxx Check for a specific B0xx SRC. If you do not see your SRC, it can mean a communications Licensed Internal Code failure was detected.
  1. Make sure the latest fix package is installed.
  2. If this does not solve the problem, call your software service representative.
B003 xxxx It may indicate an asynchronous Communications failure.
B006 xxxx It may indicate a common Licensed Internal Code failure.
B070 xxxx It may indicate a no response, time-out temporary error.
B1xx xxxx Check for a specific B1xx SRC. If you do not see your SRC, it can mean an IPL load device failure. See Recovering from IPL or system failures.
B101 4500 It may indicate an error with the Integrated xSeries Server (IXS). See Common reference codes for i5/OS software installation for more information.
B1xx 45xx It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
B2xx xxxx It may indicate a Logical partition error.
B350 420A It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
B427 xxxx It may indicate a system processor failure.
B428 xxxx It may indicate a system processor failure.
B437 xxxx It may indicate a system processor failure.
B448 xxxx It may indicate a system processor failure.
B467 xxxx It may indicate a system processor failure.
B4FF xxxx It may indicate a system processor failure.
B6xx xxxx Check for a specific B6xx SRC. If you do not see your SRC, it can mean a Licensed Internal Code error was detected.
B600 500x It may indicate an Operations Console error. See Troubleshooting system reference code data.
B600 53xx It may indicate a Logical partition error.
B608 1105 It may indicate a software installation error. See Common reference codes for i5/OS software installation for more information.
B9xx xxxx Check for a specific B9xx SRC. If you do not see your SRC, it can mean an IBM® i IPL failure. See Recovering from IPL or system failures.
B900 3000 Unexpected exception in bootstrap loader (QINITT/QINTO). See Common reference codes for IBM i software installation for more information.
B900 3001 Error in interface to console from bootstrap loader (QINITT/QINTO).
B900 3002 Error in REQIO of create and load of QINSTALL.
B900 3003 Could not find name to use for device drive in bootstrap loader (QINITT/QINTO).
B900 3004 Wait time-out on event.
B900 3005 Unexpected return code from console in installation.
B900 3006 Unexpected feedback code from device processing in installation.
B900 3007 Unexpected exception during installation.
B900 3008 Operator cancelled job in response to message.
B900 3009 Exception in installation after termination condition found.
B900 3010 Cannot find required user profile in last part of installation.
B900 3011 Cannot find system object in QINFIXUP.
B900 3012 Previously unmarked damage detected by installation.
B900 3013 QINSTALL not found in QSYS.
B900 3014 Could not start CPF process.
B900 3015 Terminating error message issued from install.
B900 3016 Link/Load VMC MRI failure.
B900 3070 Build routines could not find QLINMTBL.
B900 3071 Build routines could not find library listed in QLINMTBL.
B900 308F Unexpected install error (bad optical label, function, object type)
B900 3100 QSYS library NOT found.
B900 3110 QSYS library damaged.
B900 3115 Machine context needs to be reclaimed.
B900 3120 The installation communication object (QICO) has been damaged. The user must reinstall the operating system and should request the same install options that were requested previously.
B900 3121 The user has tried to IPL the system after a failed install. The user must reinstall to be able to recover from this error.
B900 3130 An error occurred before the QWCSCPF data object exists. (Called the PCO during ICPF.) (No machine 'message' area.)
B900 3140 System object NOT found.
B900 3150 System program NOT found.
B900 3160 System library NOT found.
B900 3170 Authorized user table could not be found. Install required.
B900 3175 Duplicate APPC devices found when setting network attributes after MISR has been reset.
B900 3180 Not enough main storage to setup minimums for Machine and *BASE pools.
B900 3190 Failure to initiate the Start CPF process.
B900 31A0 Resolve - recoverable object test failure.
B900 31B0 Unknown resolve failure.
B900 31C0 Damage has been detected in a RECOVERABLE system object required for Start CPF. The object has been destroyed and will be recreated on the next IPL.
B900 31D0 Damage has been detected in a RECOVERABLE system library required for Start CPF. The library will be recovered by the machine on the next IPL.
B900 31E0 Damage has been detected in an UNRECOVERABLE system object required for Start the operating system. The user must reinstall CPF.
B900 31F0 Initial CPF process default exception handler (QWCIPDEH). Error: recursive exceptions.
B900 31FF Function check exception in the Initial CPF process.
B900 3210 QSYS library NOT found.
B900 3220 Function check exception before resolve to QWCSCPF object.
B900 3240 System object NOT found.
B900 3250 System program NOT found.
B900 3260 System library NOT found.
B900 3270 Not authorized to user console during automatic install.
B900 3278 Unable to access the System console during automatic install.
B900 3280 Unable to use installation profile during automatic install.
B900 32D0 Authorized user table could not be found. Install required.
B900 32E0 Authorized user table change password error. Re-IPL.
B900 3300 DST didn't select a console for SCPF to use on an attended IPL.
B900 3308 DST didn't select a console for CPF to use on an attended IPL during an install.
B900 3310 DST used Alternative console.
B900 3318 DST used Alternative console during an install.
B900 3320 DST still has control of the console.
B900 3328 DST still has control of the console during an install.
B900 3340 Unable to delete a damaged System console controller description.
B900 3348 Unable to delete a damaged System console controller description during an install.
B900 3350 Unable to delete a damaged System console description.
B900 3358 Unable to delete a damaged System console description during an install.
B900 3360 Unable to create the System console controller description.
B900 3368 Unable to create the System console controller description during an install.
B900 3370 Unable to create the System console description.
B900 3378 Unable to create the System console description during an install.
B900 337C Unable to create the system console description because a double-byte device is on a non-double-byte system.
B900 337D During an install, we are unable to create the System console description because a double-byte device is on a non-double-byte system.
B900 3380 Unable to resolve to controller description following creation.
B900 3388 Unable to resolve to controller description following creation during an install.
B900 3390 Unable to resolve to console description following creation.
B900 3398 Unable to resolve to console description following creation during an install.
B900 33A0 Unable to vary-on the System console controller.
B900 33A8 Unable to vary-on the System console controller during an during an install.
B900 33B0 Unable to vary-on the System console.
B900 33B8 Unable to vary-on the System console during an install.
B900 33F0 While working with the console and/or controller, a FC occurred.
B900 33F8 While working with the console and/or controller during an install, a FC occured.
B900 3400 Installation object QICO exists, but this is an unattended IPL. Reinstall the operating system.
B900 3430 Start CPF display file missing. Value in QSCPFCONS system value does NOT allow IPL to continue
B900 3440 Database recovery termination error.
B900 3460 Installation (PART 2) error.
B900 3490 Signon display file, QDSTRCPF, could not be opened by Start CPF. Value in QSCPFCONS system value does NOT allow the IPL to continue.
B900 3498 I/O error occurred during sign on. Value in QSCPFCONS system value does NOT allow the IPL to continue.
B900 34B0 Signon limit exceeded.
B900 35B0 Failure to resolve to the controlling subsystem description.
B900 3600 Damage has been detected in a spooling related object that requires the user to IPL the system and specify a 'clear' of the spool input and output queues.
B900 3610 The job table is full. Perform an attended IPL and increase the QMAXJOB system value.
B900 3630 Damage has been detected in a recoverable system object that is required for Start CPF. The object has been destroyed and will be recovered on the next IPL.
B900 3660 Job table recovery error.
B900 3690 Failure to initiate the System Arbiter process.
B900 36A0 Failure to initiate critical system job.
B900 3700 Controlling SBSD damaged.
B900 3730 User not authorized to the controlling subsystem SBSD.
B900 3760 Controlling SBSD lock wait timeout.
B900 37B0 Function check exception while starting the controlling subsystem.
B900 37C0 Unable to Monitor 'NEVER' event.
B900 37D0 Recoverable object test failure from a resolve.
B900 37E0 Damage has been dectected in an installed system object that is required by Start CPF. The object can be recovered by a re-install of the operating system.
B900 37F0 Unknown resolve failure.
B900 37FF Function check exception in the Start CPF process.
B900 3810 Unexpected termination of the controlling subsystem.
B900 3820 Tampering occurred in operating system product load.
B900 3830 QSYS library NOT found.
B900 3850 QWCSCPF (Start CPF) data object cannot be found.
B900 3870 System object NOT found.
B900 3890 System program NOT found.
B900 38E0 System arbiter initial function had function check exception.
B900 38F0 System arbiter intial function had function check exception while handling a function check exception.
B900 3C10 Unexpected function check exception in controlling SBS monitor process during monitor startup.
B900 3C20 No *SIGNON type console job entry in SBSD of the controlling subsystem.
B900 3C50 Unexpected function check exception in controlling SBS monitor process during monitor shutdown.
B900 3C60 Requestor device unusable by the controlling subsystem monitor (during monitor shutdown to the restricted state OR the system startup to the restricted state.
B900 3C80 Miscellaneous termination of the controlling subsystem from an active monitor. Reason could be demaged SBSD or monitor queue.
B900 3CF0 Signon limit exceeded -- This occurred when the requester is the last source of work in the system.
B900 3CFF Unknown controlling subsystem termination code.
B900 3D10 Auditing failure occurred when sending an audit record to the audit journal with QAUDENDACN set to *PWRDWNSYS.
B900 3E10 System arbiter process queue space had unexpected failure.
B900 3E20 System arbiter process queue space is full.
B900 3E30 SCPF process queue space had unexpected failure.
B900 3E40 SCPF process queue space is full.
B900 3E50 QCPFMSG message file is damaged.
B900 3E51 QCPFMSG message file is not found.
B900 3F10 Immediate power down time limit expired. At least one active subsystem had not terminated within the time limit.
B900 3F40 System arbiter had function check exception while processing an immediate power down. Damage of some kind is probable.
B900 3F60 System arbiter had function check exception during device configuration shutdown processing.
B900 3F70 System arbiter had function check exception during LUS termination in QWCASCUE.
B900 3FA0 Function check exception while processing the subsystem monitor process termination event.
B900 3FB0 Function check exception while processing the subsystem monitor process termination event.
B900 3FC0 System arbiter had multiple function checks during subsystem process termination.
B900 3FFF An error occurred which caused the system arbiter process to terminate unexpectedly.

C

These SRCs start with C.
SRC What it means
C1xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
C2xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
C3xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
C5xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
C6xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
C9xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
CAxx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.

D

These SRCs start with D.
SRC What it means
D1xx xxxx Check for a specific D1xx SRC. If you do not see your SRC, then the SRC is reporting IPL status. This is a normal indication while the system main storage is being saved to disk. See the IPL SRC finder for details.

If the system is still not running correctly after 30 minutes, contact your hardware service provider.

D1xx 3xxx Service Processor Main Storage Dump status reference code. This is a normal reference code showing the status of the system when performing a main storage dump.
You may suspect that the system is not operating correctly when the rightmost characters do not change for 2 minutes.
Note: It takes approximately 1 minute to dump each 20MB of main storage.
D100 80xx Operations Console error. See Troubleshooting system reference code data.
D2xx xxxx These SRCs show the Status of an IPL. This is a normal indication while the panel functions and system code are powering down the system. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
D6xx xxxx These SRCs show the Status of an IPL. This is a normal indication while the system is being powered down. See the IPL SRC finder for details.

If the system does not start normally after 30 minutes, call your software service representative. When xxxx is changing, the system is doing a main storage dump.

D9xx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.
DAxx xxxx These SRCs show the Status of an IPL. See the IPL SRC finder for details, then perform Recovering from IPL or system failures.

E

These SRCs start with E.
SRC What it means
E600 xxxx It may indicate a control panel failure.

F

These SRCs start with F.
SRC What it means
F000 xxxx It may indicate a control panel failure.