Contacting IBM Support
IBM Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
After trying to find your answer or solution by using other self-help options such as technotes, you can contact IBM Support. Before contacting IBM Support, your company or organization must have an active IBM maintenance contract name, and you must be authorized to submit problems to IBM. For information about the types of available support, see the IBM Support Guide.
Before you begin
To contact IBM Support about a problem:
- Define the problem, gather background information, and determine the severity of the
problem. For more information, see the IBM Support Guide.
- Gather diagnostic information.
- Submit the problem to IBM Support in one of the following ways:
If the problem that you submit is for a software defect or for missing or inaccurate documentation, IBM Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM Support website daily, so that other users who experience the same problem can benefit from the same resolution.