Windows S-TAP service crashes on startup with error ID 1000

If the S-TAP crashes with error ID 1000, check the SOFTWARE_TAP_IP parameter in the guard_tap_ini configuration file.


The S-TAP on a Windows server does not start. The Windows event log shows errors from Guardium S-TAP with event ID 1000.

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Faulting application name: guardium_stapr.exe, version:
Exception code: 0x40000015


S-TAP cannot connect to the Windows system because the wrong SOFTWARE_TAP_IP is specified in the guard_tap.ini file.


Any Guardium S-TAP for Windows is affected.

Resolving the problem

Ensure the SOFTWARE_TAP_IP parameter in the guard_tap.ini configuration file matches the correct IP address of the Windows server. This parameter is passed on the installation CLI or in the IBM Guardium Installation Manager (GIM) parameters.