Creating a ticket

Guardium® Insights allows integrations with a variety of ticketing services so that you can create tickets based on Guardium Insights findings.

Before you begin

Guardium Insights supports these ticketing services:

  • IBM Cloud Pak® for Security Cases
  • IBM® Resilient®
  • ServiceNow

Before you can create tickets, you must configure at least one ticketing integration in Guardium Insights.


  1. From within a view that offers ticket creation (for example, while viewing a single anomaly), click Create ticket.
  2. The default values in the Short description, Description, and Assign to group or user fields are set by the ticketing template that is created when you configure ticketing. You can modify these as desired when creating an individual ticket.
  3. Click Save to create the ticket.