Searching knowledge bases

You can often find solutions to problems by searching IBM® knowledge bases. You can optimize your results by using available resources, support tools, and search methods.

To search knowledge bases for information that you need, use one or more of the following approaches:

• Search for content by using the IBM Support Assistant (ISA).

  ISA is a no-charge software serviceability workbench that helps you answer questions and resolve problems with IBM software products. You can find instructions for downloading and installing ISA on the ISA website.

• Find the content that you need by using the IBM Support Portal.

  The IBM Support Portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. The IBM Support Portal lets you access the IBM electronic support portfolio from one place. You can tailor the pages to focus on the information and resources that you need for problem prevention and faster problem resolution. These videos introduce you to the IBM Support Portal, explore troubleshooting and other resources, and demonstrate how you can tailor the page by moving, adding, and deleting portlets.

• Search for content about IBM Security Guardium Key Lifecycle Manager.
  • IBM Security Guardium Key Lifecycle Manager Support website.
• Search for content by using the IBM masthead search.
  You can use the IBM masthead search by typing your search string into the Search field at the top of any ibm.com® page.
• Search for content by using any external search engine, such as Google, Yahoo, or Bing.
  If you use an external search engine, your results are more likely to include information that is outside the ibm.com domain. However, sometimes you can find useful problem-solving information about IBM products in newsgroups, forums, and blogs that are not on ibm.com.

  Tip: Include IBM and the name of the product in your search if you are looking for information about an IBM product.