Running must gather in the UI

Must gather collects information that Guardium support can use to help you solve issues. You can run must gather in the UI of a collector, aggregator, or central manager. You can also choose to send the results by email.

Procedure

  1. Browse to Manage > Maintenance > Support Information Gathering.
  2. Optional: Add a description in the text box. Enter extra information that you think Guardium support needs to know.
  3. If you have a PMR or ticket number, enter it.
  4. Optional: Add an email address to send the must gather files to a user. SMTP must be configured.
    From Send Results To:, select email: and complete the email address. Emailed files can also be viewed in Manage > Maintenance > Support Information Results.
  5. Optional: To start collecting log information at a future time, schedule a start time by clicking the Calendar icon icon.
  6. Select the categories whose log information you want to include. Choose the options that most closely reflect your problems.
    Note: To help troubleshoot issues for some systems, such as User Interface, Backup, and Scheduler, enter the number of minutes for the must gather to run in Gather information duration (minutes) . During the time period that you specify, reproduce the problem so that Guardium can generate the logs that contain the debug information. The default value is 10 minutes.
  7. Click Start to begin running the must gather report.

Results

To view the results, browse to Manage > Maintenance > Support Information Results. You can open or save the .tgz file.

What to do next

From the Support Information Results page, you can choose how long to keep the must gather output before it is purged. The default is 30 days. To change the default, select the number of days and click Apply.

You can configure and run the Slon looper utility from the Support Information Gathering page. For more information, see Running the slon looper utility