Cannot see multi-byte characters

If you export a Guardium report to PDF and the characters are not correct, switch the PDF font configuration.

Symptoms

You can view reports in the GUI. However, when you export the report to PDF, the characters are not correct or missing. The characters appear as question marks or other symbols in the PDF report.

Causes

The default font in Guardium PDF exports does not show multi-byte characters correctly. For example, Greek, Cyrillic, and Chinese characters do not display correctly.

Environment

The collector, aggregator, and central manager are affected.

Resolving the problem

In version 9 and later, switch the PDF font configuration to resolve the problem.

  1. Log in as a user in the CLI.

  2. Run the command store pdf-config multilanguage_support

  3. Select 2 Multi-language.