Running GIM diagnostics

You can run diagnostics on GIM clients to verify that the GIM server has accurate data about each client.

About this task

If you experience trouble with a GIM client, your first step should be to verify that the GIM server has accurate data about that client. Running GIM diagnostics verifies that the modules listed for that client on the GIM server match the modules installed on that client, and that the parameters stored on the GIM client match those stored on the GIM server.

You can run GIM diagnostics either from the Guardium user interface or from the command line. To run from the command line, use this command:
grdapi gim_set_diagnostics clientIP=xx.xx.xx.xx
The value of clientIP can be either an IP address or a hostname. You must run the command on the Guardium® system that is the GIM server for this client.

To run GIM diagnostics from the GUI, use this procedure:

Procedure

  1. Use the check boxes next to each client to choose the clients for which you want to run GIM diagnostics.
  2. Click Run diagnostics.
    The next time that each client polls the GIM server for updates, it will receive the diagnostic command and run it immediately.

Results

You can review the results in the GIM_EVENTS report.