Partial file discovery (entitlement) results in reports and investigation dashboard

Reports and investigation dashboard are not showing complete discovery (entitlement) results.

Symptoms

The discovery (entitlement) results that appear in reports and investigation dashboard is incomplete. Results for some files do not appear.

Resolving the problem

Verify that the document types and locations are included in your GIM configurations for discovery. Check the following GIM configuration parameters:
  • FAM_SCAN_EXCLUDE_FILES
  • FAM_SCAN_EXCLUDE_DIRECTORIES
  • FAM_SCAN_EXCLUDE_EXTENSIONS
  • FAM_SCAN_EXCLUDE_FILES
  • FAM_SCAN_MAX_DEPTH