A user is disabled in a Guardium managed unit, but shows as enabled on Central Manager

If a user is disabled in a Guardium managed unit but shows as enabled on Central Manager, run the Portal User Sync.

Symptoms

A user is disabled in the managed unit. The user's account is re-enabled in the Central Manager but the user is still showing as disabled in the managed unit. The user's account shows as enabled in the Central Manager.

Causes

The user's account in the Central Manager is not synchronized with the managed unit.

Environment

A combination of the Central Manager, collector, or aggregator might be affected.

Resolving the problem

To synchronize the current user status between the Central Manager and the managed unit, run a Portal user sync.

  1. Log in to the Central Manager as an admin user.
  2. Click Manage > Central Management > Portal User Sync to open the Portal User Synchronization.

  3. Click Run Once Now.

If the user's account between the managed unit and the Central Manager is still not synchronized, contact the IBM Guardium Technical Support for assistance.