Central management

These sections present troubleshooting and solutions for common problems with central management.

A user is disabled in a Guardium managed unit, but shows as enabled on Central Manager
If a user is disabled in a Guardium managed unit but shows as enabled on Central Manager, run the Portal User Sync.
Central Manager does not recognize the new version of upgraded units
If the Central Manager does not recognize the new version of upgraded units, select the upgraded units and refresh the page.
Scheduled tasks do not fire at the scheduled time
If scheduled tasks do not fire at the scheduled time, schedule the import time to run after the portal user sync.
Torque exception in Central Management view of GUI
If there is a torque exception in Central Management, delete the custom group and create a new group.

Parent topic: Problems and solutions