Scheduled tasks do not fire at the scheduled time

If scheduled tasks do not fire at the scheduled time, schedule the import time to run after the portal user sync.

Symptoms

Import fails and you receive the following message in agg_progress.log.

* 05/20 04:00:01 --- Import cannot start 
(guard_agg|turbine_backup.sh|restore_from_file.pl already running) 
* 05/20 20:00:46 --- Merge cannot start - aggregation still active

Causes

There is a conflict with the Central Manager portal user sync.

Environment

The aggregator is affected.

Diagnosing the problem

Find out which task is running in the background. Click Reports > Guardium Operational Reports > Aggregation/Archive Log to open the Aggregation/Archive Log.

Resolving the problem

To resolve the problem, schedule the import time to run after the portal user sync. Run the portal user sync every hour and the import time 30 minutes after that time.