Patch installation fails: No such file or directory

If the patch installation fails, check that the file matches the MD5SUM of the downloaded patch.

Symptoms

Patch installation in Guardium fails with the error patch.reg: No such file or directory.

Causes

The following cases can cause the patch installation to fail.

  • The patch was not downloaded in binary mode and corrupted the file.
  • The compressed file itself was uploaded to the Guardium system.
  • The patch was received from Guardium support and has the PMR number prefixed to the file name.
  • The patch was uploaded to the Guardium system from a Windows FTP server.

Environment

The collector, aggregator, and central manager are affected.

Resolving the problem

Verify that the contents of the file match the MD5SUM of the downloaded patch. If the compressed file cannot be extracted or the MD5SUM does not match, download the file in binary mode.

If the compressed file itself was uploaded to the Guardium system, extract the compressed file and upload only the patch.

If there is a PMR number prefixed to the file name, remove the number and then upload the patch to the Guardium system.

If the patch is uploaded from a Windows FTP server, specify the exact file name with the correct case.