Scheduled Job Exceptions every 5 minutes

If you receive a Scheduled Job exception every 5 minutes, deactivate the alert from the Anomaly Detection page.

Symptoms

You receive the same message in the Scheduled Jobs Exceptions report at regular short intervals, typically every 5 minutes. This interval is the same as the polling interval that anomaly detection runs on.

An example of the Scheduled Jobs Exceptions report might look like the following.

    Timestamp             Exception Description                         	Count of Exceptions
    2013-12-05 15:51:22.0 java.lang.NumberFormatException: empty String 	1

The same exception appears every 5 minutes.

Causes

One of the active alerts is causing the error.

Environment

Guardium collectors and the Aggregator are affected.

Diagnosing the problem

You can check the polling interval and active alerts in the Anomaly Detection page. Click Protect > Database Intrusion Detection > Anomaly Detection to open the Anomaly Detection page.

Resolving the problem

Identify the exact alert that is causing the problem and deactivate it.

  1. Deactivate one alert from the Anomaly Detection page.

  2. Wait for the length of the polling interval to elapse.

  3. Check to see whether the errors stop with that alert deactivated.

  4. If not, reactivate the alert and deactivate the next one.

  5. Repeat steps 2-5 until you try all alerts.

If you find the alert that is causing the problem and need assistance to understand or stop the error, contact IBM Guardium Technical Support and provide the following items:

  1. The exact error text and screen capture.

  2. Output of the following CLI commands. If requested, specify the length of one polling interval.

    support must_gather app_issues

    support must_gather alert_issues