Cannot log in to Guardium except as admin or accessmgr

If you cannot log in to the Guardium GUI except admin or accessmgr, check the authentication configuration settings.

Symptoms

You are unable to log in to Guardium with any user except admin or accessmgr. You see an invalid user name or password error despite using the correct user and password as defined by accessmgr. You receive the following error message. Invalid user name and/or password. Please reenter your credentials..

Causes

The authentication setting is not configured as local.

Environment

The collector, aggregator, and central manager are affected.

Resolving the problem

To solve the problem, change the authentication setting to local. This action enables you to log in as any user defined in the accessmgr.