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   |   Part A: BACKGROUND INFORMATION                                       |
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   |     1.a. Customer Number:                         1.b. Customer Name   |
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   |     1.c. Service Coordinator Name:                                     |
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   |     2. Problem Numbers:                                                |
   |        Problem Management Record Number:                               |
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   |        Authorized Program Analysis Report (APAR) Number:               |
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   |     3.a. Program Name:  OS/2 Extended Edition or                       |
   |                         OS/2 Standard Edition                          |
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   |       b. OS/2 Version Number: 1.3,  2.0                                |
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   |       c. Level:                                                        |
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   |       d. Extended Edition or Extended Services ?:  EE (  )    ES (  )  |
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   |       e. EE or ES Level:                                               |
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   |       f. Output from OS/2 Links GQFLEVEL program:                      |
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   |       g. Component reporting the problem: place a check mark (X) next  |
   |          to one or more:                                               |
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   |          ___ Base Operating System           ___ Database Manager      |
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   |          ___ LAN Requester*                  ___ Communications Manager|
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   |          *For LAN problems, also complete Part E: LAN Requester-Server |
   |           Information                                                  |
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   |      4. Priority.                                                      |
   |         Check the appropriate priority:                                |
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   |         Priority 1     Priority 2     Priority 3     Priority 4        |
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   |             O              O              O              O             |
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   |      5. Problem Abstract:                                              |
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   |     Part B: PROBLEM DESCRIPTION                                        |
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   |     1. Check one or more problem symptoms:                             |
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   |        ___INSTALL  Installation                                        |
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   |        ___ABEND  Abnormal Termination                                  |
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   |        ___WAIT/LOOP  Wait or Loop                                      |
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   |        ___DOC  User Documentation                                      |
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   |        ___PERFM  Performance Problem                                   |
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   |        ___INCORROUT  Incorrect Output                                  |
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   |        ___MSG    Error Message                                         |
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   |        (for messages, provide the following information if appropriate)|
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   |             Message Identification Number:                             |
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   |             Return Codes and Error Codes:                              |
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   |             Originator or Environment (if applicable):                 |
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   |             Message Text (optional--see related directions for Part B):|
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   |     2. Describe the problem in the following space:                    |
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   |     3. List any traces and dumps that you have completed:              |
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   |     Part C:  WORKSTATION HARDWARE CONFIGURATION INFORMATION            |
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   |     1. What is the computer type and model of the involved workstation?|
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   |     2. What was the IBM plant of manufacture (if known)                |
   |        and serial number for this computer?                            |
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   |     3. How much memory is installed on the workstation?                |
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   |     4. For fixed-disk systems, what is the size of the fixed disk?     |
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   |     5. List any adapters installed in the workstation in the following |
   |        space (include the manufacturer and part number):               |
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   |   Part D: HOST COMPUTER AND NETWORK INFORMATION COMPLETE               |
   |                THIS SECTION FOR COMMUNICATIONS PROBLEMS                |
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   |     1. What is the host computer operating system?                     |
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   |     2. What is the release level of the host system?                   |
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   |     3. What is the host application (CICS, TSO, VM, or CMS)?           |
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   |     4. How is the personal computer connected to the host network?     |
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   |     5. If SDLC or ASYNC, what is the modem type, make, and line speed? |
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   |     6. If ASYNC protocol converter, what is the type, and model number?|
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   |     7. If DFT or Token-Ring, what is the controller model and level?   |
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   |     8. For file transfer problem, what is the IND$FILE                 |
   |        version number of the host file transfer program?               |
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   |     9. If X.25, what is the name and type of the network?              |
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   |   PART E: LAN REQUESTER-SERVER INFORMATION                             |
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   |     1.a. If this is a server, provide the following information:       |
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   |         OS/2 LAN Server             Version number:              Level:|
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   |     1.b. If this is a DOS requester or an OS/2 LAN Server that supports|
   |          remote program load, provide the following information, if    |
   |          applicable:                                                   |
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   |       IBM DOS                       Version number:              Level:|
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   |       IBM PC LAN Program            Version number:              Level:|
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   |       IBM LAN Support Program       Version number:              Level:|
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   |       IBM PC Network Protocol       Version number:              Level:|
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   |     3. List the LAN services that were running on this machine when the|
   |        problem occurred:                                               |
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   |     4. List the name and version number of any tested and compatible   |
   |        software involved prior to or during the time the problem       |
   |        occurred.  Include if the software requires configuration data. |
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   |        Name of Software     Version Number         Configuration Data  |
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   |     Part F: PROBLEM RESOLUTION                                         |
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   |     1. Describe the resolution of the problem in the following space.  |
   |        If necessary, attach additional text.                           |
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