Data privacy with call home

A licensee can configure the IBM Fusion to automatically send specific cluster information to the IBM® support team by using the Call Home feature.

When a licensee enables the Call Home feature, the licensee provides the support contact information, such as names, phone numbers, or email addresses, which are needed during the Call Home feature configuration and activation process.

By default, when a licensee decides to activate and use the Call Home feature, the licensee agrees to allow IBM and its subsidiaries to store and use the licensee’s support contact information. This information is processed and used with IBM business relationship and might be shared with third-parties under the direction of IBM. For example, IBM support center representatives or assignees of IBM and its subsidiaries.

The support contact information can be used for processing business orders, business promotions, problem determination, or market research.

When the call home feature is configured and activated, the IBM Fusion collects all monitoring information that is related to system utilization, performance, capacity planning, and service maintenance. The service information includes system failure logs, part numbers, machine serial number, software version, maintenance levels, installed patches, and configuration values.

When the Call Home feature is enabled, the licensee allows IBM to use and share the data, which is gathered from system monitoring functions, within IBM and with IBM business partners and third-parties, such as IBM support centre sub-contractors or assignees. The shared data is used only under the direction of IBM for the following defined purposes:

  • Determining a problem.
  • Assisting licensee with performance and capacity planning.
  • Assisting IBM to enhance IBM products and services.
  • Notifying licensee about the licensee’s system status and available solutions.
Note: The licensee information excludes the collection and transmission of licensee’s financial, statistical, and personal data, and licensee’s business plans.

When the Call Home feature is enabled, a licensee agrees to the fact that the licensee’s support contact information can be transferred to countries that might not be a member of the European Union. A licensee can disable the Call Home feature at any time.