How to get help

How to get help when cannot resolve the issue.

If you are having trouble resolving the issue based on these troubleshooting steps described in Troubleshooting validation tool, a substantial amount of information should be collected for getting help.

The tool lists resources that should be collected into an archive file in this case. For OpenShift and Fusion Data Foundation, the following OpenShift tools contains the information needed for further debugging:

Multus is highly integrated among various product layers, and issues are most likely to be related to configuration or the physical hardware environment rather than product bugs. Initial investigation at the engineering layer will involve ODF, OpenShift, and possibly RHEL networking experts to rule out configuration or environment.