Enabling Call Home

Steps to enable and disable Call Home from the IBM Fusion user interface. In addition, you can edit Call Home configuration details.

Before you begin

Ensure that the firewall sites must be configured for Call Home:

  • .esupport.ibm.com

  • .ecurep.ibm.com

About this task

If you enable Call Home, the system automatically creates a ticket whenever a critical problem occurs. It helps the service representative to debug the issues.

Procedure

  1. From the IBM Fusion menu, click Settings > Call Home.
  2. In the Call Home section, click Enable.
    The Enable Call Home page gets displayed.
  3. Enter Customer number and Contact email.
  4. Click Save.
    The Call Home gets enabled and the details are saved. You can use the Edit icon to update values of Customer number and Contact email.
  5. Click Verify connection to test Call Home post enablement.
    It also gets triggered automatically when Call Home is enabled.
  6. To disable or update details, click the Edit icon.
    • Edit details
      Make changes to the details and click Save. A success confirmation message gets displayed.
    • Disable Call Home
      Click Disable to disable the Call Home. The Disable Call Home window opens and click Disable. If you want to save your details before disabling the Call Home, select Remember Call Home set-up information.