Common service installation and upgrade issues

Use this troubleshooting information to resolve common install and upgrade problems related to IBM Fusion services.

ImagePull failure during installation or upgrade of any service

If an ImagePull failure occurs during the installation or upgrade of any service, then restart the pod and retry. If the issue persists, contact IBM support.

Rook-cephfs pods are in CrashLoopBackOff off state

Problem statement
Data Cataloging and Backup & Restore services that are installed, go into degraded state, and rook-ceph-mds-ocs-storagecluster pods are in CrashLoopBackOff state.
Resolution
Follow the steps to resolve the issue:
  1. If IBM Fusion is installed with OpenShift® Container Platform or Data Foundation v4.10.x, then you can upgrade it to v4.11.x.
  2. The upgrade of OpenShift Container Platformor Data Foundation from v4.10.x to v4.11.x resolves the CrashLoopBackOff error in rook-ceph-mds-ocs-storagecluster pods and get it to running state. Eventually services also go to healthy state.
    Note: Also, you can upgrade OpenShift Container Platform or Data Foundation to further versions supported by IBM Fusion.

Service upgrade option unavailable

Problem statement
IBM Fusion services upgrade option is unavailable as the FusionServiceDefinition CR is not updated.
Resolution
Follow the steps to resolve the issue:
  1. Get the backup of the FusionServiceDefinition CR of the services having this issue.
  2. Run the following command and export IBM Fusionnamespace as an environmental variable.
    export FUSION_NS="namespace-where-fusion-is-installed"
  3. Run the following to delete the FusionServiceDefinition CR.
    oc delete fsd <fsd-name> -n $FUSION_NS
  4. Run the following command to delete the isf-prereq-operator pod in the namespace installed in the IBM Fusion.
    oc get pods -n $FUSION_NS --no-headers | grep "isf-prereq-operator-controller-manager" | awk '{print $1}' | xargs oc delete pod -n $FUSION_NS

    The isf-prereq-operator pod restarts and the FusionServiceDefinition CR gets updated with the new values.

Troubleshooting common installation issues

  • If you find an error saying Configmap fusionplatform not found in fusion namespace in the preparer operator logs, then the error does not have any impact and can be ignored from the isf-prereq-operator-controller-manager-xxxx pod logs
  • Problem statement
    Whenever the upgrade button is unavailable for any service
    Resolution
    During the offline upgrade, if you do not see the upgrade button for any of the services after upgrading IBM Fusion operator, then check the catalogsource pod, and it should be in a running state. For any imagepullbackoff error, ensure you have completed mirroring and updated imagecontentsourcepolicy.